💬 Questions & Answers
z63 FAQ — Everything You Need to Know
Step-by-step guides on depositing, withdrawing, claiming bonuses, and account verification — questions asked most often by Myanmar players are all answered here.
This FAQ page brings together answers to the questions you are likely to run into when you start playing on the z63 platform. Depositing, withdrawal times, how to claim bonuses, identity verification — read through these four sections and your experience on z63 will run a lot more smoothly. Click any of the categories below to find the answer you need right away.
Withdrawals
To withdraw bonus funds, you must first complete wagering of bonus amount × 10. For example — if you deposit 20,000 Ks and receive a 24,000 Ks bonus, your balance becomes 44,000 Ks. You must wager 24,000 Ks × 10 = 240,000 Ks before you can withdraw the bonus funds. Once that wagering requirement is met, withdrawal requests are processed normally.
The minimum withdrawal amount at z63 is 10,000 Ks. Requests below this amount cannot be accepted, so check your remaining balance before making a withdrawal request. This minimum applies equally across KBZPay, Wave Money, AYA Pay, and CB Pay.
Withdrawal requests are normally processed within 10 to 45 minutes. If there is a delay, you are welcome to contact customer support. During peak traffic or system maintenance it may take a little longer, but the 24/7 support team will assist you as quickly as possible.
If your request has been Pending for more than 45 minutes, contact z63 live chat support right away. Have your request ID and amount ready. The team will check the transaction and resolve it quickly. All past payment records are kept in your history, so investigations go smoothly.
No, you cannot. At z63, withdrawals can only be sent to a wallet registered in the player's own name. Transfers to a third party's wallet are refused for security and financial compliance reasons. This policy is in place to protect the player's funds.
Identity Verification
z63 protects players' personal information with SSL encryption. Documents collected through KYC are used only for account verification and are never shared with third parties. You can learn more in the Privacy Policy.
You will be notified of the rejection via email or live chat. Common reasons include blurry images, incomplete framing, or missing supporting documents. Please resubmit clear photos and the support team will review them again.
KYC verification is usually required before your first withdrawal request or when you exceed a certain transaction amount. You can play before it is requested, but withdrawals from unverified accounts may be restricted. Having your documents ready in advance reduces withdrawal processing time.
At z63, the name on your account registration must match the name on your payment wallet. If they do not match, the withdrawal may be temporarily held for security purposes. If there is a discrepancy, contact support immediately and verify your identity with an identity document.
KYC (Know Your Customer) checks are in place to prevent financial fraud and account misuse. z63 carries out this process because it believes in keeping every real player's funds fully protected, and it is also essential for maintaining a secure platform.
Member Offers
When you make your first deposit at z63, you automatically receive a 120% first-deposit bonus of up to 300,000 Ks. For example — deposit 20,000 Ks and get a 24,000 Ks bonus, giving you a balance of 44,000 Ks. After depositing, log in to your account and activate the bonus in the promo section (follow the instructions provided by the support team).
Slots, Live Casino (Baccarat, Roulette, Dragon Tiger), Shan Koe Mee, and cockfighting are among the most games at z63 that count toward wagering. However, football and some table games may have restrictions, so read the bonus terms and conditions section or ask support.
With the z63 referral program, you earn an 8% bonus on each friend you invite's first deposit (up to 10,000 Ks per person). On top of that, you earn a 0.2% commission per week from the valid bets placed by the people you have referred. You can find your referral link in your profile.
No. The z63 welcome bonus is available once per player only. Each individual can receive the bonus from one account only. Attempting to claim it again by opening additional accounts may result in a reversal of funds and account suspension.
Yes. If wagering is not completed within the set time after the bonus is credited, the bonus funds may be forfeited. You can find the exact expiry period in the terms shown when you claim the bonus. After claiming a bonus, keep playing as normal.
Deposits
If a deposit does not appear in your balance right away, take the transaction slip from KBZPay / Wave Money / AYA Pay / CB Pay and send it to z63 live chat support. Deposits normally arrive within 1–5 minutes, so if it has been over 10 minutes, contacting support is the fastest way to resolve it.
z63 supports deposits and withdrawals through four Myanmar mobile wallets: KBZPay, Wave Money, AYA Pay, and CB Pay. Bank transfers can also be made through these wallets. You can deposit at any time, so you can play 24/7.
z63 does not charge any fees on deposits. However, wallet services such as KBZPay and Wave Money may have their own transaction fees, which are not related to z63. Check the wallet platform's fee in advance to make sure the full amount you intend to deposit arrives.
The minimum deposit amount at z63 is 5,000 Ks, and this applies across all payment methods — KBZPay, Wave Money, AYA Pay, and CB Pay. Deposits below 5,000 Ks cannot be accepted. This minimum also applies when claiming the welcome bonus, so plan your first deposit amount accordingly if you want to receive a bonus.
To deposit with Wave Money, log in to z63 and go to the deposit section, then select Wave Money. Transfer money from your Wave app to the z63 Wave number shown, and enter the transaction reference in the deposit form. Your balance will be updated within a few minutes. If you have any issues, live chat is available to help.
Still can't find the answer?
The z63 customer support team is available 24/7 in Burmese to assist you.
Contact us instantly via live chat or email.